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Switch payment service provider (PSP)

You can switch payment service provider (PSP) through the GOV.UK Pay admin tool.

You must be a GOV.UK Pay admin user to switch a service’s payment service provider.

You do not need technical knowledge to carry out the switch in the admin tool.

Read the guidance about which payment service provider your organisation should use.

Switching options

GOV.UK Pay is replacing Stripe with Adyen

GOV.UK Pay will contact your organisation when your service can switch to Adyen.

All Stripe services will eventually need to switch to Adyen. GOV.UK Pay will confirm the final deadline later.

If your service uses Stripe:

  • you can switch to Worldpay through Government Banking if your organisation is in central government or the health sector
  • you can switch to Adyen only when GOV.UK Pay makes the option available for your service

You cannot switch a service from Worldpay to Stripe. You cannot currently switch a service from Worldpay to Adyen.

Email GOV.UK Pay support at govuk-pay-support@digital.cabinet-office.gov.uk if you have questions about using Adyen or Stripe.

Worldpay is Government Banking’s payment service provider. Government Banking can take up to 6 weeks to create your Worldpay account. When the account is ready, an admin user can switch the service to Worldpay in the admin tool.

Email Government Banking at serviceteam.gbs@hmrc.gov.uk if you have questions about using Worldpay.

Understand what the switch affects

Users making payments while you switch are not affected. Your existing payment service provider will still process active payments.

The switching process is the same whether your service integrates with the GOV.UK Pay API or uses payment links.

Your existing API keys remain valid. Your existing payment links continue to work with your new payment service provider.

If you are switching from Stripe to Adyen, ask the team or supplier that maintains your GOV.UK Pay integration or payment reporting processes to check whether you need to make any changes before you switch.

Read Check how switching from Stripe to Adyen affects your integration.

You may need to make changes to your financial reporting if you switch from Stripe to Worldpay as Stripe offers additional reporting data.